bedstory faqs

FAQs

Mattress Info

What kind of foam is used in the mattress?
We use a combination of proprietary memory foams and responsive foams to create a universally comfortable feel with a top layer of memory foam, a second and third layer of convoluted foam that adds just the right amount of bounce and support. We decided to use memory foam as the top comfort layer because it provides greater pressure relief, more conforming support and provides superior spinal alignment which is paramount to helping your body recovery. Memory foam also significantly reduces motion transfer, meaning you won’t be disturbing your partner during sleep.
Will it disturb my partner when I get in/out the bed?
No! We uses 2.5 inches Pure Memory Foam as the top layer, it significantly reduces motion transfer, the edge is just as sturdy as the rest of the bed even when you get in/out of bed, meaning you won’t be disturbing your partner during sleep.
Does this mattress "sleep hot"?
No! The mattress cover is made of knit fabric, which absorbs moisture, dries quickly, and helps the body breathe. Inside the mattress, the 7 inches Convoluted Foam keeps the air flowing, ensures sleeping in a thermal comfort zone.
Does the mattress have a smell?
Unlike other Memory Foam Mattress, BedStory Lavender Memory Foam Mattress comes with sweet scent due to the Lavender essential we infused. Lavender is a natural air purifier and also relieves stress, science has proved this. And this is the key point to improve sleeping quality.
How firm is the BedStory Lavender Memory foam Mattress?
BedStory mattresses offer maximum comfort at a balanced firmness and softness. Constructed with 2.5 inches Pure Memory Foam Layer,7 inches Air-Circulation Foam Layer,2 inches High-density Support Foam Layer inside the mattress. This ergonomic design enables the mattress to mold to the sleeper's natural shape and keeps you cool while you sleep.

Pillow Info

Do I need to fluff the pillow after unboxing?
Yes, you do need to fluff the pillow! In fact, it’s best to fluff it often (daily, if possible) to keep your pillow looking and feeling fresh. We designed it to be easily revived with a quick fluff. While most pillows are filled with batting or garnetted fiber that tends to bunch or clump, each fiber cluster in the Bedstory pillow is individually blown into it. This advanced process keeps the fill from bunching and also allows it to be easily rejuvenated. If you neglect to fluff regularly, your pillow may compress and flatten over time, but it will always bounce back with a little love.
Is it possible to adjust the height of my pillow?
Yes, if you choose our Cool and Warm Reversible Pillow, it comes with a small foam bag, so removable outer cover allows you to adjust the loft of your pillow by adding or removing pieces of shredded memory foam to get the thickness you desire.
Why is it called Cool and Warm Reversible Pillow?
The Cool and Warm Reversible Pillow adopt two kinds of materials on pillow case to serve you all year round. One side is cooling fabric to keep you cool and refreshing on summer nights, and the other side is soft long flannelette to warm you up quickly on winter nights, you just need to flip it over as season changes.

BedStory Limited Warranty

Read before opening
This product arrives very tightly packed. Unwrap and allow 48 to 72 hours for this product to return to its original shape.
How long does the Warranty Coverage last?
This Warranty for your new BedStory® mattress lasts for 10 years from the date of purchase.
How to get service?
If you have any questions or concerns about your mattress or mattress warranty, please contact service@bedstory.com.
When The Limited Warranty Is Valid?
(1) You must be the original purchaser. (2) Provide a copy of the original purchase receipt, proof of purchase date and purchase price. (3) You must comply with care instructions. (4) Pay the applicable replacement fee and shipping and handling fee. (5) This warranty is valid from the date of your original purchase; it will NOT be renewed or extended if you receive a replacement.
This Limited Warranty does Not Cover:
(1) Structural damage from using an improper bed frame. (2) Personal opinions or preferences regarding the softness, firmness or attributes of a mattress. (3) Physical abuse or damage to the structure and cover material of the foundation, including but not limited to, burns, cuts, tears, or liquid damage. (4) Misuse or improper maintenance. (5) Alteration or repair by unauthorized representatives. (6) Damage resulting from transit or handling. (7) Vermin infestations. (8) Normal wear and tear. (9) Minor imperfections such as slight cosmetic flaws. (10) Allergies or sensitivities to fabrics or materials.

Shipping & Return

When can I expect to receive my BedStory products?
Our products typically ship out of their respective facilities 1-2 business days after you place your order and then take between 1-5 business days in transit to arrive at your door. To streamline production, different products may ship from different facilities, meaning multi-product shipments may not always arrive together. Once your product ships, you’ll receive a shipping confirmation email with a tracking number. And the products you order will be sent from our warehouse 4101 W 42nd Pl, Chicago, IL.
Do I pay for shipping?
Shipping is on us – we wouldn't have it any other way!
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. You will be refunded for the cost (less any discounts) once the item is removed from your home. Please email us at service@bedstory.com to initiate a return. If you paid online, your refund may take 1-3 business days to appear on your account. To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted (if applicable) Any item not in its original condition is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery You will be refunded for the cost of the mattress, topper (less any discounts) once the mattress or topper is removed from your home. Please email us at service@bedstory.com to initiate a return. If you paid online, your refund may take an 1-3 business days to appear on your account.
Product added to wishlist
Product added to compare.

We use cookies to improve your experience on our site. To find out more, read our privacy policy.